REFUND & RETURNS POLICY
- Returns for Unwanted Items
- You may return most items within 14 days of delivery.
- Items must be unused, unassembled, and in their original packaging.
- Customers are responsible for return shipping unless the item is faulty or damaged.
- Refunds are issued once returned items have been received and inspected.
- Made-to-Order and Bespoke Items
- Made-to-order and bespoke items are non-returnable once production has started.
- Lead time for made-to-order furniture is currently 8 to 12 weeks.
- These items are made specifically for you and cannot be resold.
- Faulty or Damaged Items
- Please inspect your order on delivery.
- Report any faults or damage within 24 hours with photographs and order details.
- We review within 2–5 business days (five‑member committee: Manufacturing, Packaging, Finishing, Quality Control, Team Lead). Cease use pending review.
- If approved, we arrange collection from the original address and, after inspection, offer one of the following resolutions:
- Discount/partial refund should you elect to keep the item.
- Full refund (or partial refund if part of a set).
- Replacement of the goods (subject to availability).
- All items are covered by statutory consumer rights under UK law, which entitles customers to a repair, replacement, or refund if the item is faulty, not as described, or unfit for purpose at the time of delivery.
- Clearance and Ex-Display Items
Clearance or ex-display furniture is sold as seen and cannot be returned or exchanged.
- Refunds
- Refunds are processed to the original payment method within 7 to 10 working days of receiving the returned item.
- Delivery costs are non-refundable unless the item is faulty or damaged.
Our phone lines are open Monday to Friday, 9:30am–2:30pm.
Emails are responded to within 1 working day excluding weekends and bank holidays.
If calling outside these hours, please leave a message with your name, contact number, and order number or alternatively send an email.
Contact for Returns
Email: info@thewoodmanfurniture.co.uk
Phone: 01422 485747 (available 9:30am–2:30pm, Monday to Friday)
Return Address: Unit 1C, Holmes Road, Sowerby Bridge, HX6 3LD