FREQUENTLY ASKED QUESTIONS
Last updated: October 2025
Welcome to The Woodman Furniture FAQ section. Below you’ll find answers to the most common questions about our products, delivery, and policies.
1. Do you keep items in stock?
Most of our furniture is made to order by our trusted suppliers. This means the item is produced especially for you once your order is placed. Lead times are typically 8–12 weeks, depending on the manufacturer and product availability.
2. Will I be notified when my order is ready?
Yes. Once your furniture arrives with us, we will contact you to arrange a convenient delivery date and time.
3. How long does delivery take once my order is ready?
Once your order is in stock, delivery is usually completed within 1–2 weeks, depending on your location and our delivery schedule.
4. Do you charge for delivery?
Delivery charges vary depending on your location and the size of your order. All delivery costs will be clearly shown at checkout or confirmed when your order is placed.
5. Will my furniture require assembly?
Most items arrive fully assembled, but some may require minimal assembly, such as attaching legs or handles. Any required assembly will be stated in the product description.
6. Can I request changes to a product (for example, size, finish, or fabric)?
Unfortunately, we can only offer products exactly as described on our website. We work closely with our suppliers, but we are unable to alter designs, sizes, or finishes beyond what is listed in the product details.
7. Can I return an item if I change my mind?
You can return non–made-to-order items within 14 days of delivery, provided they are unused and in their original packaging.
Made-to-order or special-order furniture cannot be returned unless faulty or damaged.
Please see our Refunds & Returns Policy for full details.
Made-to-order or special-order furniture cannot be returned unless faulty or damaged.
Please see our Refunds & Returns Policy for full details.
8. What if my item arrives damaged or faulty?
Please inspect your furniture carefully on delivery. If you notice any damage or fault, let the delivery team know immediately or contact us within 48 hours.
We will arrange for a repair, replacement, or refund in line with your statutory consumer rights.
We will arrange for a repair, replacement, or refund in line with your statutory consumer rights.
9. Do you offer a warranty?
We do not offer a separate warranty, but all items are covered under UK consumer law, which protects your statutory rights if goods are faulty or not as described.
10. Can I change or cancel my order?
Once a made-to-order item has been confirmed with our supplier, it cannot be cancelled or changed. If your order has not yet been processed, we will do our best to help. Please contact us as soon as possible.
11. Can I collect my order instead of having it delivered?
Collection may be possible by prior arrangement from our Sowerby Bridge location. Please contact us to discuss before placing your order.
12. Do you deliver nationwide?
Yes, we deliver across most of the UK. Some remote areas may incur additional delivery costs or longer lead times.
13. How can I contact you?
Our phone lines are open Monday to Friday, 9:30am–2:30pm.
Emails are responded to within 1 working day excluding weekends and bank holidays.
If calling outside these hours, please leave a message with your name, contact number, and order number or alternatively send an email.
Email: info@thewoodmanfurniture.co.uk
Phone: 01422 485747 (available 9:30am–2:30pm, Monday to Friday)
Return Address: Unit 1C, Holmes Road, Sowerby Bridge, HX6 3LD
14. How do I care for my furniture?
Care instructions vary depending on the material and finish. As a general guide:
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Avoid placing items near direct heat or sunlight.
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Use a soft, damp cloth for regular cleaning.
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Use coasters and placemats to protect surfaces.